LG U+'s Sustainable Management

LG U+ fosters a fun and dynamic working environment for achieving customer-centric qualitative growth.
In addition, we contribute to solving social problems using information communication technology (ICT), such as bridging the digital education gap and supporting the socially marginalized.
In response to ever-changing circumstances, we will secure future growth engines through digital technology innovation, thus providing customers
with new experiences and pursuing sustainable growth.

Sustainability of LG U+ : Achieve customer-centric
qualitative growth, Create fun and dynamic LG U+, Use ICT to solve social problems, Secure growth engines
for the future

  • Achieve customer-centric
    qualitative growth

    • Understand customers from multiple
      perspectives.
    • Provide services and content that
      customers want.
    • Innovate customer experience
      at every level.
  • Create fun and dynamic LG U+

    • Foster a culture that helps employees
      find meaning from work and ensures
      equal discussions.
    • Become an agile organization that
      adapts quickly to changes.
  • Use ICT to solve social problems

    • Close the digital literacy gap.
    • Offer IoT-based care services.
    • Ensure the socially marginalized
      to access information.
  • Secure growth engines
    for the future

    • Innovate customer experience
      by enhancing core competencies.

ESG Committee

LG U+ runs the Environmental, Social, and Governance (ESG) Committee under the Board of Directors, the highest decision-making body, to improve environmental,
social, and governance practices in business.
The committee is composed of four independent directors and one internal director with ESG expertise to secure professionalism and transparency and
is in charge of all decision-making regarding the implementation of corporate social responsibility (CSR) in economic, environmental, and social issues.

Board of Directors, Audit Committee - Audit Support Team, Finance Committee, Nomination Committee, Insider Trading Committee, ESG Committee - Secretary: Public Relations Officer, Support Team: CSR Team - Committee Meeting, CFO as the Chair, Working-Level ESG Consultative Body:  Setting ESG strategies and sharing progresses(At least twice a year), Safety/Health/Environment, Labor/Human Rights, Supply Chain Management, Information Protection (Security), Customer Value (Quality Committee), Corporate Governance / Ethical Management, Strategy, Social Contributions / External Communication

Communication with Stakeholders

LG U+ aims to achieve better communication with its stakeholders in response to growing social responsibility and uncertainty in the external environment.
We continuously interact with our stakeholders, which can be categorized into customers, employees, partners, shareholders and investors, local communities,
and the government.

Communication with Stakeholders : Stakeholders, Major Communication Channels, Communication Details, Stakeholder Interests
Stakeholders Major Communication Channels Communication Details Stakeholder Interests
Customers
  • Company-operated
    stores
  • Groups of free trial
    users
  • Customer service
    centers
  • Website and social
    media
  • Customer satisfaction
    survey
  • Receipt of VOC on mobile and home services
  • Improving the security of customer information
  • Offering customer-centric products and services
Employees
  • Result-sharing
    workshops
  • Employee grievance
    system
  • Labor management
    committee
  • Safety and health
    committee
  • Internal bulletin
    boards
  • Psychological
    counseling center
  • Newsletters
  • CEO’s on-site visit
  • Blueboard
  • Survey for employees
  • News on wage negotiations
  • Briefing on labor relations
  • CEO's on-site visit
  • Blueboard meetings
  • Fun and exciting activities in the workplace
  • Facilitating communication among employees
  • Maintaining a work-life balance
  • Enhancing employee competences
Partners
  • Meetings with CEO
    and executives
  • Online whistleblowing
    system
  • Mutual growth broads
  • Newsletters
  • Education and
    business support
  • Mutual growth broads
  • Meetings for mutual growth
  • Implementing a fair trade compliance program
    and establishing relevant partnerships
  • Assisting with enhancing partner competitiveness
  • Promoting regular communication and
    collaboration
Shareholders
and Investors
  • Regular reports
  • General meetings of stockholders
  • Board of Directors
  • IR activities
  • Board meetings
  • Regular general meetings of stockholders
  • IR presentation
  • Frequent meetings with other investors
  • Focusing on preemptive risk management
  • Improving technological competitiveness
  • Leading the 5G network market
Government
  • Participation in industrial policymaking
  • Collaboration on national projects
  • Establishment of social safety nets
  • Collaboration on contributions to public goods
  • Universal services
  • Assistance with Korean demand-response (DR)
    projects
  • Regulatory compliance and tax payment
  • Complying with laws and regulations such as the
    Mobile Device Distribution Improvement Act
  • Enhancing the infrastructure with a focus on the
    strengths of the telecommunications industry
Local
Communities
  • Social contributions
  • Public campaigns
  • The socially marginalized as the target
  • Assistance with services
  • Employees' volunteer work
  • Increasing social contributions with strengths of
    a technology company
  • Sharing the information of corporate social
    responsibility (CSR) on the social and
    environmental impacts

Sustainability Policies

LG U+ has been developing and implementing policies on human rights management, safety/health/environment, Jeong-do management, information security,
and other are as to achieve sustainability more systematically.

  • Human Rights
    Management

  • Safety/Health/
    Environment

  • Jeong-do
    Management

  • Information
    Security

  • Compliance

2020 LG U+'s Sustainability Report

For more details, please refer to LG U+'s Sustainability Report.