LG U+ has supplied the equipment to secure ground coverage in six metropolitan cities and 78
small- and medium-sized cities and 5G coverage in major buildings and multiuse
facilities in the metropolitan cities. Also, it is working on the ground coverage expansion and the equipment installation in major buildings, multiuse facilities, and new buildings.
|Category||Unit||data for 2021|
|Wireless communications capacity |
(No. of lines)
|Data traffic processed annually |
(Annual volume of data use)
LG U+ continuously keeps its customers healthy and safe.
In compliance with the Radio Waves Act, we regularly measure and check the intensity of electromagnetic waves. As a result of the measurement,
99.9% of our stations earned the 1st grade, which is lower than the exposure limit recommended by international standards (41‒61 V/m).
In addition, we have been trying to eliminate misunderstandings or concerns about electromagnetic radiation by having a group of observers and providing
sufficient information when measuring the intensity of electromagnetic waves.
LG U+ prevents communication outages by regularly inspecting the facilities and eliminating risk
factors in advance.
Equipped with a 24/7 monitoring and response system, we can promptly restore the system in the event of any failure.
During the national or public holidays, when traffic soars, we run a ‘special program to respond to increased traffic’ to ensure stable service provision for our customers.
|No. of major network failures||0||0||0|
Customers of LG U+ can directly lodge a complaint regarding inconveniences or dissatisfaction
upon using LG services through channels such as our customer center, or request arbitration through
administrative agencies such as the Ministry of Science and ICT or consumer organizations.
Complaints will be received by the LG U+ Consumer Damage Compensation department to improve our VOC program. We will provide feedback on the process and the results to the customer and take measures to prevent it from happening again.
For more details, please refer to LG U+'s Sustainability Report.