Human Rights Management
We also apply these principles to all the stakeholders including customers, partners, and local communities to promote human rights in the business setting.
Human Rights Policies
LG U+ respects human dignity and the right of our clients, corporate partners, employees, and
all stakeholders to pursue happiness.
We will also achieve sustainable development for mutual coexistence through principled management,
competing fairly based on our merits.
LG U+ publicly supports the United Nations' (UN) Universal Declaration of Human Rights, the
Ruggie Framework, the Convention on the Rights of the Child,
the UN Global Compact's (UNGC) Ten Principles, the Organization for Economic Cooperation and Development's
(OECD) Guidelines For Multinational Enterprises,
and the International Labor Organization's (ILO) prescribed working conditions.
We also promise to adhere to the labor and human rights provisions of all states where we operate. If this
policy conflicts with international guidelines or relevant domestic laws,
we will abide by the stricter principles and standards.
This commitment applies not only to LG U+ but equally to corporate partners, customers, and all
local community stakeholders.
LG U+ practices a human rights management policy that evaluates and improves all human rights
factors arising from management activities and provides complaint
and remedy procedures for human rights violations.
Human Rights Management Policy
LG Uplus publicly supports the Universal Declaration of Human Rights promulgated by the United Nations, as well as the Guiding Principles on Business and Human Rights, the Convention on the Rights of the Child, the UN Global Compact Ten Principles, the OECD Guidelines for Multinational Enterprises, and the labor standards set forth by the International Labor Organization (ILO). We are also committed to complying with labor and human rights laws and regulations in all countries where we operate, and will strive to ensure job stability and fair wages for our employees from a socio-economic perspective.
1. LG Uplus recognizes that human rights management is the top priority of all management activities and complies with domestic and international laws and standards related to human rights.
2. LG Uplus regularly conducts human rights risk diagnosis for employees and key stakeholders, and systematically undertakes improvement activities for major human rights issues.
3. LG Uplus operates channels through which employees can voice their opinions and report grievances related to human rights.
4. LG Uplus investigates any violations related to human rights and takes action according to internal regulations.
5. To protect the human rights of not only employees but also stakeholders, such as customers, LG Uplus manages personal data protection as a critical human rights issue.
Key Issues in Human Rights Management
Prohibition of discrimination
Discrimination in hiring, wage compensation,promotion,and other aspects is prohibited based on race, age, gender, nationality, disability, religion,pregnancy, union membership, maritalstatus, socialstatus, sexualorientation, or any other reason.
Freedom of association
Freedom of association for collective bargaining and peaceful assembly is guaranteed inaccordance with labor relations laws. No unfair treatment will be given for union membership, activities, orformation.
Prohibition of forced labor
All work must be voluntary,and no labor should be forced through violence,threats,confinement,or any other means that unjustly restrict mental or physical freedom.
Prohibition of child labor
The minimum employment age set by the laws of each country and region must be observed,and the age of all workers must be verified uponhiring.
Working hours
Compliance with the regulations regarding regular and overtime working hours,as well as rest periods, as specified by the laws of each country and region.
Wages and benefits
Compliance with the standards for fair compensation for regular and overtime work as defined by each country.Provision of social insurance support and various welfare programs.
Protection of personal information
The personal information of all stakeholders is strictly protected, and no information is disclosed or used for other purposes without prior consent from the stakeholders.
G Uplus’s Human Rights Management Policy applies to all stakeholders, including employees, partners, and customers.
Hyeon Sik Hwang, CEO of LG Uplus 황현식
Activities of Human Rights Protection
- Protection of Emotional Workers
- LG Uplus regularly conducts satisfaction surveys on customer response workers and collects opinions on the working environment and welfare. In addition, we are striving to protect the human rights of counselors by establishing a manual for responding to black consumers and conducting related training as a necessity, and operating a window dedicated to handling grievances for counselors.
- Managing Access to Vulnerable Information
- LG Uplus conducts a diagnostic evaluation once a year on the accessibility of the website for the purpose of closing the digital gap. In addition, we are trying to create a sound online environment such as blocking content (adult, illegal) that is harmful to children and developing apps to prevent excessive immersion in mobile phone devices
- Operation of The Unmarried Declaration System
- LG Uplus introduced the industry's first non-marriage subsidy program to respect the life decisions and diversity of all executives and employees, regardless of gender or marital status. Employees who express their intention to be unmarried on the company bulletin board will be provided with the same level of subsidy and vacation as married employees.
Human Rights Grievance Channel
We are operating an anonymous ‘Grievance Care Center’ to protect employee rights.
Grievance care center’s claims handling process

-
Receiving grievance
Utilization of the Grievance care center portal -
Grievance categorization
Individual grievances: Interpersonal / Sexual harassment / Workplace harassment- Policy
Related grievances: Drafting policies / Performanc -
Action
Depending on the severity of the issue, the direction of action is determined (Personnel measures in case of serious accidents)
Create a workaround, including improvements- Deliver feedback within 3-5 day -
Aftercare
Supporting care for informants
Apply/announce enhancements
Disseminate damage and improvement stories to company leaders
For more details, please refer to LG U+'s Sustainability Report.